How to Keep Your Back Office Motivated
How to Keep Your Back Office Motivated
With data scattered across multiple hotel locations and systems, it becomes increasingly difficult to work efficiently across all departments, especially with stress and anxiety compounding every day. At ServeVita understand that the power of efficiency, scalability, agility, and empowerment are essential for an organization’s success. That’s why we work together with our clients to serve through open communication and consistent follow-up and follow-through. Together we inspire, collaborate, and explore the efficiencies of a company, in hopes of fulfilling life.
One of the most important pieces to the puzzle of a business’s success in this industry are the ones who make up the back office. Back office work refers to those positions within a company that isn’t client-facing, however, they are essential in the office management arena of business and in this case the logistics that go into the travel/ hotel business.
The job of a back-office employee can be challenging, especially when it comes to maintaining the needs and expectations of internal clients. Most importantly is managing travel bookings for employees as well as ensuring all administrative tasks are completed in an efficient manner before handing off to other departments within your company.
In order to make sure the front end of the establishment is flowing and functioning, it’s important to always consider and acknowledge that the back of the line is just as important.
What Can Be Done to Motivate Your Back Office?
Generally, employees in the travel/ hotel industry are not fond of administrative tasks. Tasks that may seem simple and straightforward become tedious quickly when there is no motivation or appreciation involved. The easiest way to keep morale up is by encouraging communication between management and other departments within your company. It’s important to make sure that in all cases, all employees are on the same page.
Another way to keep morale up is by encouraging your back-office staff members to be creative in their workflow and tasks performed within each department. Allow them to brainstorm ways they can improve their workflow, while also maintaining productivity levels that are expected for this particular position.
Finally, recognizing your back office as you would any other part of your business, when they’re doing the necessary to make sure the flow of the company is intact is essential. Besides, they are the ones you’re using to make your company run, so why not show them how much you appreciate their hard work.
All of these tidbits can keep your back office inspired and as anyone else would want to feel, appreciated.
In order to keep your team inspired, it’s important to have a company culture where they feel comfortable sharing their opinions…and lets’ be honest, an environment where one can freely and comfortably be themselves is a company worth working hard for.
Are you applying these attributes to your back office systems?
