Travel Management Companies (TMC) are essential to having seamless travel operations for most businesses, corporations, or even municipalities and governments. When an organization is selecting a travel management company, there are a few key factors they look for.

A company’s goal in hiring a TMC is to reduce their own stress when it comes to booking company travel accommodations. Organizations are looking for organized, well-respected TMC’s that engage in consistent communication with clients. If you want to establish yourself as an ideal travel management company, prioritize these characteristics in your company.


Organized TMC’s have data and information readily available, showing clients the necessary information when needed. Utilizing an efficient data processing solution, your TMC is able to seamlessly create travel options for companies or organizations.

When a corporation or organization is seeking out a travel management company, they’re looking for an organized and efficient solution to their problem. The best way to attract profitable clients is through an organized system that can speak for itself. An efficient TMC will provide an all-encompassing travel solution tailored to each client.


A general business practice that many companies tend to overlook is having a highly communicative relationship with their clients. Your travel management company should be engaging with their clients so they always have an open line of communication.

TMCs play a large role in many businesses ’ operations by creating efficient ways for employees to travel without hassle. Engaging with clients, especially large companies or organizations, will bring added value to a travel management company. Walking alongside a client and explaining how your TMC can aid in creating a stress-free work environment through organized travel solutions will build your TMC’s value.

Following Up:

Following up is an essential good business practice. It is important for clients to feel like they were heard throughout their relationship with your TMC, whether that is before, during, or after a trip. Following up after a trip has ended shows your clients that you are genuinely interested in creating less stress for the company.

Travel can be stressful and hectic for many people but by following up you are ensuring your clients that you want to hear if there are any ways to make the journey less hectic for their employees.


TMCs have a level of account management to them that many people don’t realize. It’s crucial that employees are timely and structured enough to work with deadlines and keep clients informed about any changes being made. If your travel management company has account managers that are always hitting deadlines and producing information as soon as it’s asked for or needed, your reputation will reflect that.

President of ServeVita, Danny Eldridge, touched on timeliness in an article, stressing the importance of tracking the time your managers are spending on each account, that way you can maximize productivity and charge clients accordingly. Account management is generally thought of as a value-add, but if you show how productive your managers can be, you can transition to making account management a fee you always charge for. Show your clients the value of timely account management!

If you have questions about upgrading your current travel management company’s services or solutions, reach out to us. At ServeVita, we aim to serve our clients and give them the necessary tools to run their TMC flawlessly.